PreLiftOff Privacy Policy

This Privacy Policy explains how PreLiftOff collects, uses, discloses, stores, and handles personal information to operate the platform.

PreLiftOff is based in Queensland, Australia, but users, reviewers, campaign visitors, marketplace partners, and service providers may be located in other countries.

This Privacy Policy applies to PreLiftOff’s app, website, campaigns, public campaign pages, private campaign links, marketplace, partner applications, lead capture, AI reports, emails, support, payments, account use, and public browsing.

Depending on how you use PreLiftOff, we may collect the following categories of information.

• name
• email
• phone number
• account details
• login details
• email verification status
• business details
• campaign owner details
• reviewer profile details
• age range
• gender
• country
• campaign content
• uploaded files
• uploaded images
• URLs
• text submissions
• feedback responses
• ratings
• comments
• survey answers
• AI summaries
• AI reports
• lead capture submissions
• marketplace partner applications
• marketplace listings
• payment metadata
• transaction metadata
• credit balance
• credit history
• IP address
• device data
• browser data
• log data
• cookies
• analytics events
• email delivery data
• support communications
• admin notes where relevant

You should avoid uploading sensitive personal information unless necessary, lawful, and authorised. Sensitive information may include health information, financial information, biometric information, identity documents, children’s information, political views, religious views, union membership, race or ethnicity, sexuality, criminal history, or other sensitive information under applicable laws.

If you submit sensitive information, you confirm that you have authority and any required consent for PreLiftOff to process it to provide the service.

Information may be collected directly from users, from campaign owners, from reviewers, from anonymous feedback submitters, from partner applicants, from lead capture forms, through cookies, through analytics, from payment processors, from authentication providers, from email providers, from AI providers, from hosting providers, from marketplace interactions, and from support messages.

PreLiftOff may use information to operate, protect, improve, and administer the platform.

• create accounts
• verify email
• operate campaigns
• collect feedback
• display campaign pages
• generate reports
• generate AI summaries
• allocate credits
• process payments
• provide lead capture
• operate marketplace
• review partner applications
• manage marketplace listings
• send verification emails
• send transactional emails
• send service notices
• provide support
• prevent fraud
• prevent credit abuse
• enforce Terms
• improve product
• debug issues
• secure the platform
• comply with law
• manage disputes
• maintain business records

Where privacy laws require a legal basis, including where the GDPR or UK GDPR applies, PreLiftOff may process personal information under one or more lawful bases depending on your location and the relevant activity.

Contract: to create and manage accounts, provide campaigns, feedback, reports, credits, purchases, marketplace features, lead capture, and other platform services.

Consent: for optional marketing, optional profile information, certain cookies where required, partner applications where relevant, and other activities where consent is required.

Legitimate interests: to improve PreLiftOff, prevent fraud, protect security, prevent credit abuse, analyse usage, provide support, operate the marketplace, moderate content, and develop the platform.

Legal obligation: to comply with tax, accounting, legal, regulatory, dispute, payment, and law enforcement obligations.

Vital interests or public interest: only where applicable and legally relevant.

Users may have different privacy rights depending on their country, state, or region. PreLiftOff will handle applicable requests according to applicable law.

Campaign content, feedback, questions, ratings, comments, and related data may be processed by OpenAI or other AI providers to generate summaries, themes, scores, recommendations, launch readiness scores, reports, highlights, concerns, and insights.

PreLiftOff may use AI to generate summaries, themes, scores, recommendations, reports, and insights. These outputs are informational only and may be inaccurate or incomplete.

PreLiftOff does not intend AI outputs to make legal or similarly significant decisions about users without human involvement.

Users should not rely on AI reports as legal, financial, investment, marketing, or professional advice.

You should not submit highly confidential, commercially sensitive, or sensitive personal information unless you are authorised and accept the processing risk.

PreLiftOff may share information with service providers and other parties when needed to operate the platform, comply with law, or protect rights and safety.

PreLiftOff uses service providers that may process personal information on PreLiftOff’s behalf, including hosting providers, database providers, authentication providers, payment processors, email providers, AI providers, storage providers, analytics providers, security providers, and support tools.

• Supabase
• Vercel
• Stripe
• SendGrid
• OpenAI or other AI providers
• analytics providers
• storage providers
• security providers
• support tools
• professional advisers
• regulators
• law enforcement
• courts or tribunals
• campaign owners
• reviewers and public visitors where campaign content is public
• marketplace providers where the user chooses to interact
• business buyers, successors, or assignees if PreLiftOff is sold, merged, restructured, or transferred

Campaign owners may see feedback submitted to their campaigns, including ratings, answers, comments, and any information shown in the feedback process.

Reviewers and public visitors may see public campaign content. Private campaign links may be shared by others. Do not submit information you do not want shared with the relevant campaign owner or intended audience.

If someone submits lead information through a campaign, that information may be provided to the campaign owner. Campaign owners are responsible for their own privacy, spam, and marketing compliance when using lead data.

Partner applications are reviewed by PreLiftOff admins. Applicant contact details are not shown publicly unless approved and intended for publication.

Marketplace listings may display public business information supplied by partners or admins. If you choose to interact with a marketplace provider, relevant information may be shared with or collected by that provider. Some marketplace links may be affiliate links, sponsored listings, paid placements, referral links, or partner offers.

Payments may be processed by Stripe or another payment provider. PreLiftOff does not store full card numbers. Payment providers process payment data according to their own terms and privacy policies. PreLiftOff may store payment metadata, purchase history, credit purchase events, and transaction records.

PreLiftOff may use authentication cookies, session cookies, security cookies, preference cookies, analytics tools, performance logs, and error logs. You can manage browser cookie settings, but some features may not work if cookies are disabled.

Where required by law, PreLiftOff will request consent before using non-essential cookies or similar technologies.

PreLiftOff may send verification emails, password reset emails, login/security emails, payment emails, campaign notices, credit notices, support emails, marketplace or partner application notices, and service announcements. Marketing emails will include opt-out or unsubscribe options where required by law.

Users can unsubscribe from marketing emails using the unsubscribe link where provided or by contacting PreLiftOff. Transactional emails such as verification, security, payment, account, and service emails may still be sent where necessary.

PreLiftOff uses reasonable administrative, technical, and organisational safeguards designed to protect personal information. No system is 100% secure. Users are responsible for strong passwords and protecting their account access.

Personal information may be transferred to, stored in, or processed in countries outside the user’s country, including Australia, the United States, the European Union, the United Kingdom, and other countries where PreLiftOff’s service providers operate.

Where required by applicable law, PreLiftOff will use appropriate safeguards for international transfers, such as standard contractual clauses, adequacy decisions, data processing agreements, or other lawful transfer mechanisms.

PreLiftOff keeps personal information only as long as reasonably necessary for the purposes described in this Privacy Policy, including providing the platform, account management, campaign and feedback records, payment and credit records, legal obligations, tax/accounting records, fraud prevention, dispute resolution, security, audit logs, backup integrity, and enforcing Terms. Information may be deleted or anonymised when no longer needed, subject to applicable law and operational requirements.

Depending on jurisdiction, users may request access, correction, deletion, restriction, objection, portability, withdrawal of consent, complaint handling, opt-out of marketing, or review of certain automated processing where applicable. Some rights are subject to legal limits, verification requirements, and legal, security, fraud prevention, accounting, dispute, or platform integrity obligations.

Where applicable, PreLiftOff handles personal information in accordance with the Australian Privacy Principles. You may contact PreLiftOff first with privacy questions or complaints. You may also contact the Office of the Australian Information Commissioner where applicable.

For personal information collected directly through PreLiftOff, PreLiftOff is generally the data controller unless stated otherwise.

Where campaign owners collect leads or receive feedback through their campaigns, the campaign owner may also be an independent controller of how they use that information.

Where the GDPR or UK GDPR applies, PreLiftOff may process personal information under one or more lawful bases described in this Privacy Policy, including contract, consent, legitimate interests, legal obligation, and, only where applicable and legally relevant, vital interests or public interest.

Where applicable, EU, EEA, and UK users may have rights to access personal information, correct inaccurate personal information, request deletion, restrict processing, object to processing, request data portability, withdraw consent where processing is based on consent, object to direct marketing, and lodge a complaint with a local data protection authority.

Some rights may be limited by legal, security, fraud prevention, accounting, dispute, or platform integrity obligations.

EU, EEA, and UK users may contact PreLiftOff about privacy rights at: hello@preliftoff.com

If PreLiftOff later appoints an EU/UK representative or Data Protection Officer, details will be added to this Privacy Policy.

Where applicable US state privacy laws apply, users may have rights to know/access, delete, correct, opt out of sale/share where applicable, and non-discrimination for exercising privacy rights. PreLiftOff does not sell personal information in the traditional sense, but some marketplace, analytics, or advertising technologies may be treated differently under some privacy laws if used.

PreLiftOff is not intended for children under 16. Users under 18 should use PreLiftOff only with parent or guardian consent. PreLiftOff does not knowingly collect children’s personal information.

PreLiftOff will handle data incidents according to applicable law, including assessment and notification obligations where required.

Users may request account deletion. Some information may be retained for legal reasons, accounting, tax, fraud prevention, dispute resolution, backup integrity, audit logs, enforcing Terms, or legitimate business purposes. Some feedback or campaign data may remain if needed for integrity or if already provided to campaign owners.

AI scores and reports are informational only. They are not solely determinative of legal, financial, employment, credit, insurance, medical, or similarly significant decisions.

Browser Do Not Track signals may not be supported unless legally required.

PreLiftOff may update this Privacy Policy from time to time. Material changes may be notified or may require renewed acceptance. Continued use of PreLiftOff after changes means acceptance of the updated Privacy Policy where permitted by law.

For privacy questions or requests, contact: hello@preliftoff.com